- ShopDealClue Return Policy
All products sold on ShopdealClue.com are brand new except the refurbished products. We offer easy replacement for all products sold on ShopdealClue.com.com, under certain conditions, mentioned below:
(a) In case of any manufacturing defect, customers may notify us within 72 hours from the delivery. However, in case of transit damages, the issue has to be reported within 48 hours. After which we may not be able to accept the complaint.
(b) We may ask you to share the images of the product and the internal & external packaging material.
(c) Once we agree to replace, then we will replace the defective/damaged product with a brand new product at no extra cost.
(d) ShopdealClue.com will try to replace the specific product ordered. However, the company reserves the right to offer an alternate product in case the product is Out of Stock or Discontinued by the manufacturer.
(e) Damages due to normal wear & tear and negligence on part of the customer is not returnable at all.
- When are returns not possible?
There are certain scenarios where it is difficult for us to support returns, which are:
(a) If the return request is made outside the specified time frame.
(b) Items that are returned without original packaging, freebies or accessories.
(c) If the product is damaged because of use or the product is not in the same condition in which you had received it.
(d) Defective products which are covered under the manufacturer’s warranty.
(e) Any consumable item which has been installed or used.
(f) Products that may/have been tampered or products with missing serial numbers.
II I want to return a faulty/damaged product, how do proceed?
Please follow the below mentioned steps:
Ø Click clear images of the product showing damages.
Ø Email us the images. (support@ShopdealClue.com)
Ø Explain the exact detail of the damage/defect and the status of the package that you received.
Ø The complaint and the images should be sent to us within 48 hours of the delivery. Failing to do so, we will not be able to serve the claim for you.
Ø If necessary, we will arrange a pickup of the product through our logistic partner. If we are unable to do so, we will request you to send the product back to us.
Ø Once the product reaches us, our Quality Analysts will evaluate your returned product to ensure adherence to our Returns Guidelines(bold and anchor link to return Guidelines).
III. What are ShopdealClue.com’s Returns Guideline?(bold and big)
(a) ShopdealClue.com’s Return Policy is implied only where the product has defect or damage. Cases where the wrong selection was made by the customer will be considered discretionary returns and may attract Cancellation/Restocking Charges.
(b) Customers may be asked to send the product back, in case the reverse pick up cannot be honoured due to operational restrictions. Return shipping charges will be reimbursed in the form of ShopdealClue.com store credit.
(c) ShopdealClue.com Replacement policy is applicable only on the products “sold by ShopdealClue.com” and not from any other Merchant / Seller or Marketplace. In that case,
Seller Specific Return Policy will be followed.
(d) ShopdealClue.com is not responsible for any in-transit damages, while product has been shipped by the customer. Customer is solely responsible for the damage claim from courier company
CANCELLATIONS AND REFUNDS
- Return can be made under wrong product delivery, manufacturing defect, defective product delivered and physical damage.
- In order to avail any kind of return facility, make sure you make a video of the product while opening the packet and within 48 hours of the delivery.
- For eg. If you claim that your packet is opened while in shipped state or you receive a broken product, defective item or open packet, you need to make a video while receiving the packet from the deliveryman and while you are opening the packet so that we can show/claim/prove it to the courier company or the vendor for the loss you have suffered.
- In case you are unable to make a video while receiving the packet or while opening the packet, it becomes very difficult to judge as when and where the product has been mishandled. (Can be manufacturer who sent the defective product or the courier company mishandled the package or maybe the customer who received the packet properly and mishandled the product at their own end).
- So, Without video, under any circumstances, Shopdealclue will not attend/entertain any kind of return requests.
- All products are covered under warranty from their respective manufacturers or distributor or service centers. Shopdealclue is nowhere liable for any kind of warranty for any product under any circumstances. Shopdealclue is merely a shopping platform for the manufacturers to their respective items.
- Return policy varies from different manufacturers, products, companies, offers.
- We request you to please read the article and specification for the product before ordering.
· How do I cancel my order?
If you wish to cancel an order, please contact our Customer Support team by email (support@ Shopdealclue.com) mail to function let us know the reason for it.(Please quote your order number when calling)
(a) Our Subject Matter Experts will review the reason for your cancellation request and try to resolve the objective if possible.
(b) If you still do not wish to continue with your order, we’ll cancel it without any further delay.
(c) Once the order is cancelled, a confirmation email will be sent to your registered email ID.
· How long will it take to process a cancellation request?
Once we receive a cancellation request, it will take a maximum of 48 hours to cancel the order and depends on the day and time the order was placed.
(a) If the cancellation is requested on the same day before 6.30 pm, the order is cancelled on the same day and refund initiated.
(b) if the cancellation is requested after 6.30 pm, the order will be cancelled the next day and refund requested the same day.
(c) If the cancellation is requested on weekends (i.e. Saturday/ Sunday) or on public holidays the order will be cancelled on the next working day and refund requested accordingly.
(d) In case your order has been “Shipped”, we may take your cancellation request; however, we shall be able to process refund once we receive the cancelled items back from the courier. In this case courier charges( both shipping and return) to be Bourne by the customer.
You will be notified of the timeframe and charges (if applicable by the customer service rep).
· Why did Shopdealclue cancel my order?
· Your order can be cancelled due to any of the below reasons:
· Technical issues related to pricing information.
· Non-availability of the product(s).
· Payment problem identified by Fraud Detection Department.
Note: We may put additional checks and verifications or seek more information before accepting any order. We will contact you if all or a part of your order is cancelled or if additional information is required to accept your order.
· How will I get a refund for the order I cancelled or returned?
· Once the resolution is set for refund, we will soon move ahead with the refund.
· Refund will be done by the same method we received the payment in. In exceptions, we may ask you for the account details.
· If you opt for store credit as a refund, it will take 1-2 working days. You can use the amount for future purchases with us.
· However, if you opt for having the money transferred back to the source of transaction, while we process the refund immediately and notify your bank, it usually takes up to 7-10 business days for your bank to process the refund and the same to reflect in your account. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by us.
· I’ve still not received the refund in my bank account. Why?
(a) If you have received a mail from us confirming your refund request, then rest assured that we have initiated your refund request and are following up with financial organisations for the same.Please note it normally takes 7-10 working days and will show in your next statement
(b) Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn’t happened by the date we promised, you can contact us. We will gladly help you.